{"id":7122,"date":"2024-09-26T10:16:05","date_gmt":"2024-09-26T08:16:05","guid":{"rendered":"https:\/\/thermaldrones.de\/help-and-support\/remote-maintenance\/"},"modified":"2025-12-02T13:33:05","modified_gmt":"2025-12-02T12:33:05","slug":"remote-maintenance","status":"publish","type":"page","link":"https:\/\/wp.thermaldrones.de\/en\/help-and-support\/remote-maintenance\/","title":{"rendered":"Remote Maintenance"},"content":{"rendered":"\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-52c767e\" id=\"span-style-color-var-theme-palette-color-1-rgba-242-100-34-0-8-class-stk-highlight-rust-desk-unsere-losung-fur-remote-problembehandlung-span\" data-block-id=\"52c767e\"><h3 class=\"stk-block-heading__text\"><span style=\"color: var(--theme-palette-color-1, rgba(242, 100, 34, 0.8));\" class=\"stk-highlight\">RustDesk &#8211; Our solution for remote troubleshooting<\/span> <\/h3><\/div>\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-7073236\" data-block-id=\"7073236\"><\/div>\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f432e0b\" data-block-id=\"f432e0b\"><style>.stk-f432e0b .stk-block-text__text{font-size:25px !important;}@media screen and (max-width:999px){.stk-f432e0b .stk-block-text__text{font-size:25px !important;}}<\/style><p class=\"stk-block-text__text\">RustDesk is an open-source alternative to TeamViewer. It enables us to provide quick and easy support for questions and problems concerning our products and solutions, whether in the field or in the office. All you need is an internet connection and the RustDesk application for the relevant operating system. We&#8217;ll take care of the rest!   <\/p><\/div>\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-a7cbb11\" data-block-id=\"a7cbb11\"><\/div>\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-ce02481\" data-block-id=\"ce02481\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-ce02481-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-82a01ec\" data-v=\"4\" data-block-id=\"82a01ec\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-82a01ec-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-82a01ec-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a1cc776\" id=\"rust-desk-fur-windows\" data-block-id=\"a1cc776\"><h4 class=\"stk-block-heading__text has-text-align-center\">RustDesk for Windows<\/h4><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">You can obtain an executable file that does not need to be installed here:<\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-c26804d\" data-block-id=\"c26804d\"><style>.stk-c26804d .stk-button-group{flex-direction:row !important;}@media screen and (max-width:999px){.stk-c26804d .stk-button-group{flex-direction:row !important;}}@media screen and (max-width:689px){.stk-c26804d .stk-button-group{flex-direction:row !important;}}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-center stk-block stk-107bc85\" data-block-id=\"107bc85\"><style>.stk-107bc85 {align-items:flex-start !important;display:flex !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/github.com\/rustdesk\/rustdesk\/releases\/download\/1.3.1\/rustdesk-1.3.1-x86_64.exe\" title=\"RustDesk Download\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">RustDesk for Windows (64Bit)<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">File size: 21MB<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-1-color\">Note<\/mark>: Most notebooks and desktop PCs run on a 64-bit system. However, if you have a 32-bit system, please use the following download link: <a href=\"https:\/\/github.com\/rustdesk\/rustdesk\/releases\/download\/1.3.1\/rustdesk-1.3.1-x86-sciter.exe\" target=\"_blank\" rel=\"noopener\">https:\/\/github.com\/rustdesk\/rustdesk\/releases\/download\/1.3.1\/rustdesk-1.3.1-x86-sciter.exe<\/a> <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-121a2ae\" data-v=\"4\" data-block-id=\"121a2ae\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-121a2ae-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-121a2ae-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9e851c9\" id=\"rust-desk-fur-mac-os\" data-block-id=\"9e851c9\"><h4 class=\"stk-block-heading__text has-text-align-center\"> RustDesk for macOS<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b9a910b\" data-block-id=\"b9a910b\"><p class=\"stk-block-text__text\">A *.dmg file is provided for Apple devices. Newer Macbooks are based on an ARM processor (M1, M2 or M3). For such systems, please use this download:<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-56146d4\" data-block-id=\"56146d4\"><style>.stk-56146d4 .stk-button-group{flex-direction:row !important;}@media screen and (max-width:999px){.stk-56146d4 .stk-button-group{flex-direction:row !important;}}@media screen and (max-width:689px){.stk-56146d4 .stk-button-group{flex-direction:row !important;}}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-center stk-block stk-1127e72\" data-block-id=\"1127e72\"><style>.stk-1127e72 {align-items:flex-start !important;display:flex !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/github.com\/rustdesk\/rustdesk\/releases\/download\/1.3.1\/rustdesk-1.3.1-aarch64.dmg\" title=\"RustDesk Download\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">RustDesk for macOS (ARM)<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">File size: 24MB<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For older devices based on an Intel processor, please use the following download:<\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-9922481\" data-block-id=\"9922481\"><style>.stk-9922481 .stk-button-group{flex-direction:row !important;}@media screen and (max-width:999px){.stk-9922481 .stk-button-group{flex-direction:row !important;}}@media screen and (max-width:689px){.stk-9922481 .stk-button-group{flex-direction:row !important;}}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-center stk-block stk-793773c\" data-block-id=\"793773c\"><style>.stk-793773c {align-items:flex-start !important;display:flex !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/github.com\/rustdesk\/rustdesk\/releases\/download\/1.3.1\/rustdesk-1.3.1-x86_64.dmg\" title=\"RustDesk Download\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">RustDesk for macOS (x86)<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">File size: 26MB<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br\/>You can find detailed instructions for the installation here: <a href=\"https:\/\/rustdesk.com\/docs\/en\/client\/mac\/\" target=\"_blank\" rel=\"noopener\">https:\/\/rustdesk.com\/docs\/en\/client\/mac\/<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a38e6bb\" data-v=\"4\" data-block-id=\"a38e6bb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a38e6bb-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a38e6bb-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-67b648b\" id=\"rust-desk-fur-android\" data-block-id=\"67b648b\"><h4 class=\"stk-block-heading__text has-text-align-center\">RustDesk for Android<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4894903\" data-block-id=\"4894903\"><p class=\"stk-block-text__text\">For installation on Android devices such as smartphones and tablets, click the &#8220;Android&#8221; link under &#8220;AArch64 (ARM64)&#8221; on the GitHub page. The downloaded file ends with &#8220;<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-1-color\">.apk<\/mark>&#8220;. This must then be executed and installed. You may need to grant the appropriate permissions for this.    <br\/><br\/>You can find detailed instructions on how to use it on the RustDesk documentation page under the following link: <a href=\"https:\/\/rustdesk.com\/docs\/en\/client\/android\/\" target=\"_blank\" rel=\"noopener\">https:\/\/rustdesk.com\/docs\/en\/client\/android\/<\/a><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-cdaaefc\" data-block-id=\"cdaaefc\"><p class=\"stk-block-text__text\">Click the button to go to the download page<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-d0dae63\" data-block-id=\"d0dae63\"><style>.stk-d0dae63 .stk-button-group{flex-direction:row !important;}@media screen and (max-width:999px){.stk-d0dae63 .stk-button-group{flex-direction:row !important;}}@media screen and (max-width:689px){.stk-d0dae63 .stk-button-group{flex-direction:row !important;}}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-8e703e1\" data-block-id=\"8e703e1\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/github.com\/rustdesk\/rustdesk\/releases\/tag\/1.2.3-2\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">RustDesk for Android<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-47224e5\" data-v=\"4\" data-block-id=\"47224e5\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-47224e5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-47224e5-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8949c6b\" id=\"rust-desk-fur-i-os\" data-block-id=\"8949c6b\"><h4 class=\"stk-block-heading__text has-text-align-center\">RustDesk for iOS<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-94814e1\" data-block-id=\"94814e1\"><p class=\"stk-block-text__text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-1-color\">Note<\/mark>: iOS version 10.0 or later is required for installation!<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-1de9ade\" data-block-id=\"1de9ade\"><p class=\"stk-block-text__text\">The installation is done via the App Store. Simply enter &#8220;RustDesk Remote Desktop&#8221; in the search field and download the app. Alternatively, you can click the button below to go to the installation page.   <br\/>After successful installation, you will need to grant appropriate permissions regarding location sharing. <br\/><br\/><\/p><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Click the button to go directly to the App Store page<\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-c63f23d\" data-block-id=\"c63f23d\"><style>.stk-c63f23d .stk-button-group{flex-direction:row !important;}@media screen and (max-width:999px){.stk-c63f23d .stk-button-group{flex-direction:row !important;}}@media screen and (max-width:689px){.stk-c63f23d .stk-button-group{flex-direction:row !important;}}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-8078abb\" data-block-id=\"8078abb\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/apps.apple.com\/us\/app\/rustdesk-remote-desktop\/id1581225015\" title=\"RustDesk iOS\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">RustDesk for iOS<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-1b8a2ef\" data-block-id=\"1b8a2ef\"><\/div>\n\n<p class=\"wp-block-paragraph\">Once you have started RustDesk, you can tell our support staff your ID (highlighted in red in the image below) by phone or WhatsApp and then grant them access to your computer by clicking Accept.<\/p>\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-995f960e wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"787\" src=\"https:\/\/thermaldrones.de\/wp-content\/uploads\/2024\/09\/RustDesk-1024x787.jpg\" alt=\"\" class=\"wp-image-2722\" style=\"width:auto;height:550px\" srcset=\"https:\/\/wp.thermaldrones.de\/wp-content\/uploads\/2024\/09\/RustDesk-1024x787.jpg 1024w, https:\/\/wp.thermaldrones.de\/wp-content\/uploads\/2024\/09\/RustDesk-300x231.jpg 300w, https:\/\/wp.thermaldrones.de\/wp-content\/uploads\/2024\/09\/RustDesk-768x590.jpg 768w, https:\/\/wp.thermaldrones.de\/wp-content\/uploads\/2024\/09\/RustDesk.jpg 1170w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-40c96d3\" data-block-id=\"40c96d3\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"729\" src=\"https:\/\/thermaldrones.de\/wp-content\/uploads\/2024\/09\/RustDesk2.jpg\" alt=\"\" class=\"wp-image-2729\" style=\"width:auto;height:350px\" srcset=\"https:\/\/wp.thermaldrones.de\/wp-content\/uploads\/2024\/09\/RustDesk2.jpg 438w, https:\/\/wp.thermaldrones.de\/wp-content\/uploads\/2024\/09\/RustDesk2-180x300.jpg 180w\" sizes=\"auto, (max-width: 438px) 100vw, 438px\" \/><\/figure>\n<\/div>\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For detailed instructions on installation and use on the respective operating systems, we recommend the documentation page of the RustDesk manufacturers! Simply follow the link: <a href=\"https:\/\/rustdesk.com\/docs\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/rustdesk.com\/docs\/en\/<\/a> <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>RustDesk &#8211; Our solution for remote troubleshooting RustDesk is an open-source alternative to TeamViewer. It enables us to provide quick and easy support for questions and problems concerning our products and solutions, whether in the field or in the office. All you need is an internet connection and the RustDesk application for the relevant operating [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":6762,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7122","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"_links":{"self":[{"href":"https:\/\/wp.thermaldrones.de\/en\/wp-json\/wp\/v2\/pages\/7122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.thermaldrones.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.thermaldrones.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.thermaldrones.de\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.thermaldrones.de\/en\/wp-json\/wp\/v2\/comments?post=7122"}],"version-history":[{"count":1,"href":"https:\/\/wp.thermaldrones.de\/en\/wp-json\/wp\/v2\/pages\/7122\/revisions"}],"predecessor-version":[{"id":7125,"href":"https:\/\/wp.thermaldrones.de\/en\/wp-json\/wp\/v2\/pages\/7122\/revisions\/7125"}],"up":[{"embeddable":true,"href":"https:\/\/wp.thermaldrones.de\/en\/wp-json\/wp\/v2\/pages\/6762"}],"wp:attachment":[{"href":"https:\/\/wp.thermaldrones.de\/en\/wp-json\/wp\/v2\/media?parent=7122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}